Post by Roadrunner on Nov 7, 2017 11:59:37 GMT
Back again.
Agreed with others on here that this cannot be solved with a corporate non-apology or by the offer of a free valet. This is a deeper and much more serious issue of what appears to be company policy to defraud customers and this clearly requires a high level response from the business which acknowledges the fault, provides a genuine apology and promises that it will never happen again. I am still giving time for an adequate response before this gets bigger.
As it stands I still am unable to trust the Rybrook group and this will inform any future car servicing and purchase decisions.
Agreed with others on here that this cannot be solved with a corporate non-apology or by the offer of a free valet. This is a deeper and much more serious issue of what appears to be company policy to defraud customers and this clearly requires a high level response from the business which acknowledges the fault, provides a genuine apology and promises that it will never happen again. I am still giving time for an adequate response before this gets bigger.
As it stands I still am unable to trust the Rybrook group and this will inform any future car servicing and purchase decisions.
