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Post by franki68 on May 30, 2023 14:08:40 GMT
Wife's jag is booked in for a service at the local Jaguar garage.Recent MOT had it needing a new rear tyre so I rang the dealer 3 weeks ago and asked for a price which they came back with £340 /tyre .I asked with no expectation if they could price match as I could buy them for 300 each fitted (I normally use black circles but had issues with getting tyres fitted on the gt3 with them and Porsche Wolverhampton said they would price match which they did on the gt3 ). Anyway the girl says she has to ask her manager .This was 3 weeks ago and since then I called back about 4 days later after no one had called me back.We went through everything again (tyre sizes etc) and I was told someone would call me back.More days passed and then I get a phone call asking me if my query had been sorted ,I explained that it had not and no one had bothered calling me to which the guy apologised and said he would get someone to call me back.This was last tuesday and as of now I have heard nothing.My wife then decided she could sort it so she called them and they started asking her what tyre size etc to which I told her I had given them this information twice now.As of this moment we still have not had any indication if they will match the price and her car is due in tomorrow.
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Post by bryan on May 30, 2023 14:27:05 GMT
Given that level of confusion and incompetence I'd be tempted to say you'd been informed they would indeed price match.....and see what happens 😁
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Deleted Member
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Post by Deleted on May 30, 2023 17:33:25 GMT
I would be tempted to say if they cannot price match and agree before the fact, I'm going elsewhere. Apparently franchises want our business. See if it is true, or not.
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Post by PG on Jun 7, 2023 13:16:01 GMT
Wife's jag is booked in for a service at the local Jaguar garage.... Is that Hatfields in Shrewsbury or Jardines in Wolverhampton?
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Post by franki68 on Jun 7, 2023 13:44:21 GMT
Wife's jag is booked in for a service at the local Jaguar garage.... Is that Hatfields in Shrewsbury or Jardines in Wolverhampton? Hatfields and in the end they came through by actually beating the black circles price .Still not impressed with the level of service though.
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Post by PG on Jun 7, 2023 20:07:12 GMT
I used Hatfields for many years through multiple Jags and they were always brilliant for customer service. They had a smallish site opposite the cinema on the outskirts of Shrewsbury. But then the Hatfields group took on the Land Rover franchise in Shrewsbury (as the previous Shukers were awful) and then built their huge new joint JLR facility that they are now in. And I have to say that since then the level of customer service has dropped off. Maybe too many crap ex-Shukers people are infecting the good ex Jaguar ones? As when I got to deal with the ex Jag people I still got better service.
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