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Bugger
Jul 20, 2020 11:36:42 GMT
Post by scouse on Jul 20, 2020 11:36:42 GMT
Came out to the car this morning to notice it was sitting noticeably lower at the back end. A brief drive to work felt like it was riding in the bump stops (way worse than the usual 'ride quality'), which a quick interweb search seemed to confirm the case. The E class wagon has air suspension at the back and I've found several instances of the air ride giving up the ghost either due to a failed relay (best case) or complete failiure of the system (av. cost £1200). To make matters worse, the car is both out of it's formal contract (on an informal rolling monthly) and out of warranty (first registered October 2016, despite me not taking delivery until May 2017. They did say it was pre-registered, but that date came as a surprise when the MOT reminder came). Soonest Mercedes in Liverpool can see it is August 24th.
Would you guys wait or just send the thing back? I just don't want to get stung for the repair with a three year old car that has a suspension failiure. Registered owner is still Mercedes Fleet.
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Bugger
Jul 20, 2020 12:17:28 GMT
Post by johnc on Jul 20, 2020 12:17:28 GMT
If you send it back do you get stung for the full cost of the repair? If so i'd be wary because I could see you facing the full cost even though it only needs a relay.
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Bugger
Jul 20, 2020 12:20:35 GMT
Post by Bob Sacamano v2.0 on Jul 20, 2020 12:20:35 GMT
If you send it back do you get stung for the full cost of the repair? If so i'd be wary because I could see you facing the full cost even though it only needs a relay. I'd be tempted to get an opinion from a good independent. This happened to my Xantia and I had to drive back from Leeds feeling like my arse was dragging on the ground and every filling being loosened as it bumped along. I feared the worse but a local Citroen specialist diagnosed it as a rear height corrector and the bill was £80 parts and labour. |
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Bugger
Jul 20, 2020 14:26:52 GMT
Post by ChrisM on Jul 20, 2020 14:26:52 GMT
Isn't it on a maintenance contract such that you don't have to pick up the bill for anything that goes wrong? If you don't intend to use the car much in the next few weeks I'd be inclined to terminate the agreement, and if it did fail suddenly overnight just tell them that it must have happened when they came to collect it. I suppose it could be intermittent and may magically be better tomorrow?
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Bugger
Jul 21, 2020 13:31:19 GMT
via mobile
Post by Alex on Jul 21, 2020 13:31:19 GMT
I'd go down the route of an independent specialist even if they don't want to do a proper play about with what is a newish car that is still under MB lease they could provide you with some useful advice regarding your options. Alternatively give the dealer a call and just speculatively check what the situation is regarding mechanical failure during the lease period. Don't have to tell them anything is wrong but just wondered what happens if does.
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Bugger
Jul 21, 2020 17:59:33 GMT
Post by PG on Jul 21, 2020 17:59:33 GMT
If you take it to the Merc dealer, can they tell easily what has failed - relay or everything? Then get them to quote for the repairs and then send it back. If it is just the relay and they try to stiff you for the lot you've got quote proof. And if you know it is the expensive repair needed, the lease company might charge you less or do you some sort of deal if you lease another car off them.
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