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Post by Martin on Mar 24, 2017 18:18:39 GMT
The Boxster was in for its warranty extension check today. When the service manager took Lindsay out to the car (which had been washed), she spotted a white scuff mark on the near side wheel arch. She said it was the first time she'd seen it, but was clear she wasn't accusing them. They took it into the valet bay and removed the skuff, but there is a sight dent on the arch. They are convinced that they didn't do it, which I'd agree with as I'm sure someone has opened their door into it.
The general manager came down to see why she'd come back in, went to chat to the service guy, then came back and offered to show her the video footage. She said that wasn't necessary as she really didn't think they'd done it, but even so, he's offered to pay for a smart repair as a gesture of goodwill.
I know they aren't cheap, but the service from Day 1 has been superb, you'd think we were their best customer, rather than a first time Porsche owner who bought the cheapest car they had in stock over 3 years ago!
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Post by Roadrunner on Mar 24, 2017 20:13:15 GMT
Great service indeed, but also a wise commercial move, since you are almost certain to move from being a first time customer to a regular customer.
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Post by Martin on Mar 24, 2017 20:17:24 GMT
Great service indeed, but also a wise commercial move, since you are almost certain to move from being a first time customer to a regular customer. I'm sure that's a factor, but unfortunately not every business thinks (or behaves) in that way. Lindsay just showed me the business card, it's the Dealer Principal who came down to talk to her and made the offer. |
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Post by johnc on Mar 24, 2017 20:27:37 GMT
Many years ago my wife's Mercedes was scratched when it was at the dealers for a service - it looked as though someone had opened a door into it. We were offered a touch up stick and no hint of a look at the CCTV!
Well done to Porsche - you must have spent too long looking at the Panamera Martin! |
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Post by Martin on Mar 24, 2017 21:05:59 GMT
I've not been to look at one yet, can't bring myself to do it in case I want one even more. Lindsay txt me a picture of the view from her desk earlier, which was right next to a Panamera Turbo, but she didn't even sit in it.....she's had the feedback!
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Post by LandieMark on Mar 25, 2017 0:06:36 GMT
That is superb service. To be fair, the smart repair will coast them bugger all but the goodwill means a lot.
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Post by ChrisM on Mar 26, 2017 16:01:19 GMT
I called in at Guildford BMW yesterday and the showroom is closed for 3 months for a refit.... a quarter of a year with no cars to view indoors.
Absolutely unbelievable.
After a short delay a salesperson was made available and I was offered the chance to look at a used X1, and the offer of a test drive was made too (but not yesterday as it was out on loan to somebody).... but no new, unregistered cars to look at due to lack of a showroom.
There are now no printed brochures available, seemingly the way that all manufacturers are going.
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Post by Bob Sacamano v2.0 on Mar 27, 2017 18:43:14 GMT
There are now no printed brochures available, seemingly the way that all manufacturers are going. Yeah, we have this thing called the internet now. |
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Post by ChrisM on Mar 27, 2017 19:52:17 GMT
^ At 84 my mum has never used a computer and is likely to keep the old Volvo, one reason being the lack of brochures she can thumb through.
Not all car buyers are young and technologically switched-on
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Post by Martin on Mar 27, 2017 19:57:43 GMT
^ At 84 my mum has never used a computer and is likely to keep the old Volvo, one reason being the lack of brochures she can thumb through. Not all car buyers are young and technologically switched-on Is she that interested in cars? You could print the PDF for her to read through, or do what most people do, visit a garage and look at the real thing. |
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Post by ChrisM on Mar 27, 2017 20:29:53 GMT
^ See latest thread I started. I don't know what it is but car salespeople with the exception of those at the local Ford dealership have given us spectacularly bad service - mum, younger daughter and me.... it's like they just don't want to do business with us. Possibility of getting on for £80k of sales in total but it's too much trouble for them.
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Post by Roadsterstu on Mar 27, 2017 22:54:04 GMT
^ At 84 my mum has never used a computer and is likely to keep the old Volvo, one reason being the lack of brochures she can thumb through. Not all car buyers are young and technologically switched-on Is she that interested in cars? You could print the PDF for her to read through, or do what most people do, visit a garage and look at the real thing. Or show her on a tablet or laptop. As for quality of service, I've just about given up on the service department at my local Volvo dealer. 3 times now they have promised to call back. Twice I've been back as I gave up waiting and I probably won't bother a 3rd time. They are also invariably wrong with their information as well. |
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Post by Bob Sacamano v2.0 on Mar 28, 2017 20:59:53 GMT
^ At 84 my mum has never used a computer and is likely to keep the old Volvo, one reason being the lack of brochures she can thumb through. Not all car buyers are young and technologically switched-on Brochures are wasteful (any idea how many end up in skips and landfill because they go out of date so quickly due to spec changes), they're expensive, and even the ones that do get picked up by an interested punter are only flicked through a couple of times before going in the bin. My mum's 75 and brochures are of no interest to her - she has to see a car and drive it. She can't see if she can get in and out easily with her bad knee from looking in a brochure, she can't see if she can operate the controls from a brochure, she can't try out her golf trolley in the boot from a brochure, you get the drift. Even looking on her iPad at manufacturers' websites is of no interest to her. By all means give your mum a brochure but it's a delaying tactic - she needs to be trying cars out. Just take her down to your Ford dealership. Alternatively, as your mum is 84 and unwell maybe it's time to think about letting others do the driving for her. For the amount of use she'll get out of a new car you may find taxis are cheaper and safer. |
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Post by ChrisM on Mar 29, 2017 7:44:49 GMT
^
She's well, dislikes change (as do many of the elderly) and for around 1000 miles a year, the V70 can stay. It's still on its original battery (12 years old) and we're now talking about a precautionary change to a new one so that she's not caught out by sudden failure
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Post by racingteatray on Mar 29, 2017 9:11:04 GMT
I was amused that the first thing my 70yr old mother did upon getting her Countryman was to get the salesman to give her an in-depth lesson in how all the tech worked and the second thing she did was read the manual cover-to-cover. I don't think I've ever done that...
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Post by Deleted on Mar 29, 2017 15:21:39 GMT
I was amused that the first thing my 70yr old mother did upon getting her Countryman was to get the salesman to give her an in-depth lesson in how all the tech worked and the second thing she did was read the manual cover-to-cover. I don't think I've ever done that... smart move as my in laws seem fairly clueless about the tech on their Qashqai despite insisting on the top of the range model |
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Post by Martin on Mar 29, 2017 15:25:55 GMT
I enjoy 30min or so sitting in a new car flicking through the manual and I usually find something I wouldn't have otherwise known. The electronic manual (accessed through the Nav) in the BMW is really good and would be more than enough for most people. You can explore specific areas of the car by clicking on an image and it has videos as well as pictures and text.
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Post by Bob Sacamano v2.0 on Mar 29, 2017 16:21:49 GMT
^ She's well, dislikes change (as do many of the elderly) and for around 1000 miles a year, the V70 can stay. It's still on its original battery (12 years old) and we're now talking about a precautionary change to a new one so that she's not caught out by sudden failure It does seem odd that you would consider spending £25k on a new car that would only do 1000 miles per year? |
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Post by Boxer6 on Mar 29, 2017 21:52:03 GMT
I was amused that the first thing my 70yr old mother did upon getting her Countryman was to get the salesman to give her an in-depth lesson in how all the tech worked and the second thing she did was read the manual cover-to-cover. I don't think I've ever done that... smart move as my in laws seem fairly clueless about the tech on their Qashqai despite insisting on the top of the range model Oooh, hello gbb; when did you get here?  |
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Post by PG on Apr 4, 2017 9:33:51 GMT
...The electronic manual (accessed through the Nav) in the BMW is really good and would be more than enough for most people. You can explore specific areas of the car by clicking on an image and it has videos as well as pictures and text. But if you're a non tech savvy 80 year old, you won't find that manual! |
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Post by Martin on Apr 5, 2017 18:30:18 GMT
Just seen this. It's all the things my local BMW offer when you bring your car in for servicing.  |
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Post by Bob Sacamano v2.0 on Apr 5, 2017 21:53:59 GMT
Just seen this. It's all the things my local BMW offer when you bring your car in for servicing. Yet, strangely, no blow jobs. Then again, it does suggest you ask... |
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Post by Deleted on Apr 6, 2017 8:09:11 GMT
smart move as my in laws seem fairly clueless about the tech on their Qashqai despite insisting on the top of the range model Oooh, hello gbb; when did you get here? A while ago but been busy |
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