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Post by Boxer6 on Dec 15, 2023 7:21:23 GMT
A colleague treated himself to a LR Discovery Sport when he retired, and loves it. 66-plate, so not a new one, but he's had no problems with it thus far.
However, his insurance from last year to this has nearly doubled, and when he did the usual trawl of insurer websites, didn't get much in the way of reduced rates and Direct Line refused to quote! When he phoned them, the minion on the other end told him they don't quote for new business on Range Rover models any more!!
He was a bit gobsmacked to be honest, especially since it isn't a Range Rover!
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Post by Alex on Dec 15, 2023 20:23:41 GMT
Apparently a lot of insurers are turning down the opportunity to quote on Range Rovers or any other LR product. Just too many being nicked and too little being done by the manufacturer to improve security.
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Post by PG on Dec 15, 2023 22:01:16 GMT
The insurance on our Discovery Sport is 3 x the cost of the Shogun insurance. I dread the next renewal! I think NFU will insure it, but goodness knows what it will cost. And I've disabled the keyless lock / unlock.
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Post by Boxer6 on Dec 15, 2023 23:42:18 GMT
Apparently a lot of insurers are turning down the opportunity to quote on Range Rovers or any other LR product. Just too many being nicked and too little being done by the manufacturer to improve security. My colleague reckoned there were rumours of Land Rover offering their own insurance. Can't see how they'd make it profitable, or at least non loss making, if the established firms can't do it. Not likely to be an issue we'll have to face for a while though, as Herself is currently saving hard for her i20 replacement!
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Post by PetrolEd on Dec 16, 2023 9:21:13 GMT
JLR only have themselves to blame. It’s not suprising that they haven’t done anything to help customers until it starts costing sales. They aren’t the only manufacturer with this issue but it seems to be costing them the most.
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Post by Boxer6 on Dec 16, 2023 19:04:48 GMT
Had a wee wander round the other dealers today, round about BMW Stirling Got to the the VW dealer (Uncle Arnie, but most are these days!) and one of the sales guys came out to see if he could "help me". Not put off when I said no, we got to chatting about Herself's keenness in getting another Discovery and he confirmed what my colleague had said re JLR setting uo their own insurance company.
Ah well, we shall see.
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Post by Alex on Dec 17, 2023 8:41:08 GMT
JLR only have themselves to blame. It’s not suprising that they haven’t done anything to help customers until it starts costing sales. They aren’t the only manufacturer with this issue but it seems to be costing them the most. You are right of course that all the premium brands have had the same issues with regards to thefts of vehicles with keyless systems but it does seem that JLR have the worst reputation for it. Probably because of the popularity of the Range Rover products in the criminal world. It also does seem that JLR have been the least willing of the brands to do something about it. Personally I don't see why modern cars need keyless. I've just moved from a car with it to one without and it's not exactly been a hardship!
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Post by chipbutty on Dec 17, 2023 11:06:27 GMT
What have you read that presents any of that as fact ?
JLR was one of the first to use UWB frequencies for keyless systems (makes it much harder to isolate and signal boost) and on the latest cars, the keys go dormant after a few minutes of not being moved, so it’s not possible to signal boost.
When Thatcham tested a range of keyless systems in 2020, Land Rover was one of the few manufacturers to have secured a rating of superior.
JLR was also one of the first manufacturers to offer factory fit tracking systems (2015/16) and these have the relevant Thatcham ratings for effectiveness. Additionally you can enable Guardian mode which will notify you if anyone messes with the car (including being opened with your own keys) and at any point you can check to make sure the car is fully locked with the app.
I’ve not seen anything from any official ratings agency that says JLR have been selling cars that have inferior security to any other manufacturer at any given point in recent years and the figures for Defender, RR and RRS support this ( cars that have been on sale for 3 years, 2 years and 18 months respectively).
I’ve also not seen any data that differentiates signal boost thefts from thefts involving burglary of the vehicle keys. I don’t suppose vehicle and parts shortages have helped matters at all, but to say that JLR have had a poor attitude towards vehicle security doesn’t appear to be supported by the above.
They are popular, desirable cars which have offered scrotes and scumbags huge returns as whole vehicles or in bits. It would be good to know what the police are doing about finding the gangs responsible and breaking up their distribution networks.
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Post by chipbutty on Dec 17, 2023 11:12:36 GMT
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Post by johnc on Dec 17, 2023 12:08:30 GMT
Personally, I would have summary execution for any car thieves.
I didn't know the newer JLR keys turned off after they stop being moved and I think that's a great idea. Prior to learning this was possible I couldn't understand why keys didn't have an on/off switch - not as convenient but much less inconvenient than having your car stolen.
Are insurance companies just using this as an excuse to completely shaft the motorist with huge increases?
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Post by Big Blue on Dec 17, 2023 12:15:15 GMT
They are popular, desirable cars which have offered scrotes and scumbags huge returns as whole vehicles or in bits. It would be good to know what the police are doing about finding the gangs responsible and breaking up their distribution networks. This.
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Post by johnc on Dec 17, 2023 12:25:02 GMT
I don't think the Police are particularly bothered because they take the view that the insurance will take care of it. However the truth is that it costs the country a fortune and causes misery to those affected. It also funds even more organised crime - the Police need to cut the legs off this problem.
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Post by Alex on Dec 17, 2023 12:33:05 GMT
I've only made my comments based on anecdotes I've seen in the press and on social media. I'm happy to be proven wrong though and if you think I'm just some tit on an Internet forum spouting unproven bilge that's fair enough. Perhaps this is one of those instances where one manufacturer gets a particularly bad reputation despite most other manufacturers vehicles suffering the same problems. Almost a bit like VW taking the rap in dieselgate despite no other manufacturer being able to produce diesels with such low emissions since or Lancia being pilloried for rusting cars despite most other cars from the same time being equally prone to rot. You hear a lot too about Mercs and BMWs being nicked in this way and there was a point a couple of years back when Fords with keyless were really prone to theft but I don't recall reports that insurance companies were refusing cover so either JLR are being treated particularly unfairly or their products are just costing insurers more. I agree too that the gangs commiting these offenses should be targeted rather than just the little scrotes doing the pilfering.
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Post by Boxer6 on Dec 17, 2023 21:27:26 GMT
Personally, I would have summary execution for any car thieves. I didn't know the newer JLR keys turned off after they stop being moved and I think that's a great idea. Prior to learning this was possible I couldn't understand why keys didn't have an on/off switch - not as convenient but much less inconvenient than having your car stolen. Are insurance companies just using this as an excuse to completely shaft the motorist with huge increases? Wouldn't come as any great surprise really, would it?
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Post by Alex on Dec 18, 2023 7:38:42 GMT
To be fair I think they themselves are being shafted by the costs of repairing vehicles and providing hire cars so the cost is inevitably passed on to us.
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Post by racingteatray on Dec 18, 2023 8:35:17 GMT
To be fair I think they themselves are being shafted by the costs of repairing vehicles and providing hire cars so the cost is inevitably passed on to us. I don't think they are being so shafted. Have a look at their annual reports and their profits. I am not 100% convinced that something which is after all mandatory should be quite so subject to uncapped market forces. Admiral had insured my wife's Fiat 500 for the last eight years. It does barely 1,000 miles per year and is worth at best £5k, and the premium has bobbled along at around £150 for years. This year they wanted over £300. No explanation and not much regret when we removed our business.
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Post by Alex on Dec 18, 2023 8:54:46 GMT
To be fair I think they themselves are being shafted by the costs of repairing vehicles and providing hire cars so the cost is inevitably passed on to us. I don't think they are being so shafted. Have a look at their annual reports and their profits. I am not 100% convinced that something which is after all mandatory should be quite so subject to uncapped market forces. Admiral had insured my wife's Fiat 500 for the last eight years. It does barely 1,000 miles per year and is worth at best £5k, and the premium has bobbled along at around £150 for years. This year they wanted over £300. No explanation and not much regret when we removed our business. From what I heard on R4 (might have been You and Yours or Moneybox) the insurers profits come from their other products not motor insurance. The shortage of parts has led to claims being much higher in value as those parts become more expensive and those with cars that cannot be driven have use of hire cars for much longer. I agree that given how insurance is mandatory it shouldn't be only available from private corporations but the argument could be made that a lot of life's vitals, such as food and water, should not be at the mercy of private profits.
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Post by johnc on Dec 18, 2023 10:42:13 GMT
Everyone I have talked to has had massive increases in insurance this year. Let's hope when the supply chain problems sort themselves out that insurance rates fall again!
I know someone else with an M5 who is selling it because his insurance quote this year was £1,900 with full no claims - these kinds of quotes are also going to hurt the used car market. I must run a quote on a Boxster or a Macan GTS and see what I get.
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Post by PG on Dec 18, 2023 13:44:55 GMT
If you're generous then insurers are being hit with the perfect storm - delays on parts meaning higher car hire costs; higher repair costs as cars get more and more complicated, before even factoring in EV repairs; higher parts prices generally; nickable stuff getting nicked (a lot in some cases); worse driving standards (post Covid people seem to be angrier, worse and more aggressive drivers).
But you can't help thinking that they#re adding quite a bit of "safety" onto premiums....
I'm with people on the police and crime aspect. Summary execution should be introduced for a whole raft of crimes, not just car theft.
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Post by bryan on Dec 18, 2023 13:54:11 GMT
What have you read that presents any of that as fact ? JLR was one of the first to use UWB frequencies for keyless systems (makes it much harder to isolate and signal boost) and on the latest cars, the keys go dormant after a few minutes of not being moved, so it’s not possible to signal boost. When Thatcham tested a range of keyless systems in 2020, Land Rover was one of the few manufacturers to have secured a rating of superior. JLR was also one of the first manufacturers to offer factory fit tracking systems (2015/16) and these have the relevant Thatcham ratings for effectiveness. Additionally you can enable Guardian mode which will notify you if anyone messes with the car (including being opened with your own keys) and at any point you can check to make sure the car is fully locked with the app. I’ve not seen anything from any official ratings agency that says JLR have been selling cars that have inferior security to any other manufacturer at any given point in recent years and the figures for Defender, RR and RRS support this ( cars that have been on sale for 3 years, 2 years and 18 months respectively). I’ve also not seen any data that differentiates signal boost thefts from thefts involving burglary of the vehicle keys. I don’t suppose vehicle and parts shortages have helped matters at all, but to say that JLR have had a poor attitude towards vehicle security doesn’t appear to be supported by the above. They are popular, desirable cars which have offered scrotes and scumbags huge returns as whole vehicles or in bits. It would be good to know what the police are doing about finding the gangs responsible and breaking up their distribution networks. I wonder if this is why 2023 Jaguar F-Pace has required new key batteries almost monthly since I have had it - one just failed completely overnight - maybe the kwy is doing somethign to use up more juice!
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Post by Andy C on Dec 19, 2023 9:43:33 GMT
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Post by PetrolEd on Dec 19, 2023 17:38:29 GMT
I've only made my comments based on anecdotes I've seen in the press and on social media. I'm happy to be proven wrong though and if you think I'm just some tit on an Internet forum spouting unproven bilge that's fair enough. Perhaps this is one of those instances where one manufacturer gets a particularly bad reputation despite most other manufacturers vehicles suffering the same problems. Almost a bit like VW taking the rap in dieselgate despite no other manufacturer being able to produce diesels with such low emissions since or Lancia being pilloried for rusting cars despite most other cars from the same time being equally prone to rot. You hear a lot too about Mercs and BMWs being nicked in this way and there was a point a couple of years back when Fords with keyless were really prone to theft but I don't recall reports that insurance companies were refusing cover so either JLR are being treated particularly unfairly or their products are just costing insurers more. I agree too that the gangs commiting these offenses should be targeted rather than just the little scrotes doing the pilfering. Its all about reputation of a brand, it doesn't matter how well reviewed LR security functions are, if you can steal them in a short time frame then they aren't up to the job. If what I have read is correct 1% of all Rangies are stolen. Not a huge number but at an average of 100 odd grand thats £1000 a year on all insurance policies before you even start. You are right, I know many LR customers and the perception is they are easy to steal. Its all over the news. If its impossible to make them hard to steal thats one thing but it comes across as laziness by many manufacturers that they can't secure their vehicles properly. However, is it better that a vehicle is easy to steal rather then people breaking into your house for the keys or being car jacked. I guess if your LR it was good for business. If a vehicle is stolen then the customer just used to go back to the dealer and order another one.
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Post by PG on Dec 19, 2023 17:39:19 GMT
Maybe other manufacturers will also offer their own insurance? Or eve lease companies? In Europe if you leas a car if often includes insurance in the deal.
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Post by Martin on Dec 20, 2023 18:37:27 GMT
So, they’ve launched their new insurance and there’s been 4,000 quotes so far. They’re shouting about the average cost being under £200…..a month! Better than not getting insurance, but over £2k a year is still silly.
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Post by alf on Jan 3, 2024 11:19:13 GMT
Cars are simply too easy to steal. Perhaps not "easy" per se, but most if not all seem to have specific vulnerabilities that thieves are able to find out about. Range Rovers may not be any easier to steal, but they are more desired by thieves, and now it has finally reached a level that affects sales and residual values.
This is a big worry for me now. All Alfa Giulias/Stelvios have a radar sensor on the front that thieves can use to access the CANbus and presumably then make a new key. It's clearly well known by thieves. Many VAG products have the same module, and anyway all cars by law have an OBD port accessible inside, but the sensor makes it simpler to access without breaking glass. Nothing to do with keyless (mine is not). Quadrifoglios, with expensive parts, are being targetted a lot - not many were sold but just on the Facebook owners group two were stolen in Reading recently, on days my car was parked in Reading all day! I use a steering wheel lock now but that only takes around two minutes to cut off (cutting through the wheel with an angle grinder). At least that doubles the time it takes, and makes it noisy. I would not be at all suprised if QF thefts were now at a level that affected insurance, though luckily where I live seems reltively low-risk, in a premium sense at least. And mine is tracked - they do often seem to be just left nearby for a while to see if this is the case.
I get the impression the Police see car theft as almost a victimless crime, but - a bit like scamming old people, or shoplifting by organised gangs - it does need focus, and the proceeds are in many cases going to organised crime, which costs all of us in all sorts of ways. If the Police 100% defocus on certain crimes, of course they will surge in popularity, as there is no chance of being caught.
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Post by PetrolEd on Jan 3, 2024 11:37:25 GMT
Cars are simply too easy to steal. Perhaps not "easy" per se, but most if not all seem to have specific vulnerabilities that thieves are able to find out about. Range Rovers may not be any easier to steal, but they are more desired by thieves, and now it has finally reached a level that affects sales and residual values. This is a big worry for me now. All Alfa Giulias/Stelvios have a radar sensor on the front that thieves can use to access the CANbus and presumably then make a new key. It's clearly well known by thieves. Many VAG products have the same module, and anyway all cars by law have an OBD port accessible inside, but the sensor makes it simpler to access without breaking glass. Nothing to do with keyless (mine is not). Quadrifoglios, with expensive parts, are being targetted a lot - not many were sold but just on the Facebook owners group two were stolen in Reading recently, on days my car was parked in Reading all day! I use a steering wheel lock now but that only takes around two minutes to cut off (cutting through the wheel with an angle grinder). At least that doubles the time it takes, and makes it noisy. I would not be at all suprised if QF thefts were now at a level that affected insurance, though luckily where I live seems reltively low-risk, in a premium sense at least. And mine is tracked - they do often seem to be just left nearby for a while to see if this is the case. I get the impression the Police see car theft as almost a victimless crime, but - a bit like scamming old people, or shoplifting by organised gangs - it does need focus, and the proceeds are in many cases going to organised crime, which costs all of us in all sorts of ways. If the Police 100% defocus on certain crimes, of course they will surge in popularity, as there is no chance of being caught. There is a chap on the Alfa owners site that has a solution for the radar thing thats apparently very effective.
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Post by alf on Jan 3, 2024 12:28:22 GMT
Indeed. Its also hard to get hold of him, and there are others similar things on the market, some that need the bumper off to fit (making sense on the 4th service) but basically put metal around it. I have superglued the plastic cover in place for now, which means they'd have to angle grind bits of the grille off - along with the steering lock, and with stickers saying its immobilised, I just hope they go elsewhere. On any car they can do the same by smashing the windows and accessing the OBD port anyway - if they really want it, they'll have it. These guys concluded the steering lock was not worth it, but for doubling the time it took, and making it noisy, I'd say it was worth a punt:
The attraction of the radar sensor "way in" is presumably it looks a lot less dodgy crouched down by the front of a car any passers by will assume is yours, than smashing in. There was that video of a Stelvio being taken from a village street with people walking past.
Hyundai and Kia got in the worst pickle over this, in the US - they missed out some of the most basic security around the starting of the car and became so easy to steal, people were stealing them rather than walk home from a bar, which happened to a few people I knew in Leeds in the 90's with Astras - one was used as pub>home transport three times and recovered each time...
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Post by PG on Jan 4, 2024 8:39:50 GMT
Perhaps I will sound like a reactionary, right wing gammon, but the seeming utter lack of interest in solving car crime, along with many other crimes that affect "normal law-abiding citizens" - burglary, street crime, shop-lifting, frauds etc - is yet another sign that "the system" is letting people down.
It still smarts that when we had our tractor stolen about 15 years ago, apart from a crime number the only contact I ever had from the police was a letter asking if I wanted to be referred to victim support. Yes we got the insurance money and yes we bought another tractor, but I'd rather that AND somebody got their collar felt.
And of course when we had our identities used for fraud a few years ago nothing was ever done.
But I see this morning that the Met have a unit tasked with gathering "war crimes evidence" from anyone returning from Gaza or Palestine to support the ICC investigation into Israel. Israel does not recognise the ICC so good luck with that.
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Post by Big Blue on Jan 4, 2024 8:58:36 GMT
It still smarts that when we had our tractor stolen about 15 years ago, apart from a crime number the only contact I ever had from the police was a letter asking if I wanted to be referred to victim support. Yes we got the insurance money and yes we bought another tractor, but I'd rather that AND somebody got their collar felt. This was my precise experience when I had my S1000RR stolen. More police time was expended when the LHS door mirror glass of the Gorilla was stolen (just the glass.....). Even when the R1 was stolen and recovered the Herberts in the van it was recovered from were only done for handling stolen goods so an arrest with a stolen vehicle is not a big win for the police because the deterrent for repeat offending is very low.
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Post by Martin on Jan 4, 2024 9:34:04 GMT
One of our Head Office finance team came to speak to me earlier this week to let me know about some car thefts local to where I live and to recommend a get a Faraday pouch/box. I've had one for years, always use it and check/replace when necessary, so that's OK.
The thing she said that was relevent to the last couple of posts was around police interest when 5 cars were stolen on the same night, a mix of BMWs / Mercedes including her GLC company car. Her neighbour had left his AirPods in the car and could see they were in Southampton, shared that with the police and the immediate response was they don't have the resource to follow up.
Back to the LR insurance. It doesn't look any different to any other manufacturer scheme and having a quick look on the Full Fat RR forum, there isn't anyone who's tried it following being refused or getting silly quotes elsewhere who've even had a price from them!
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