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Post by rodge on Sept 4, 2019 4:53:36 GMT
The Enterprise rental place in Trowbridge would just write off that little ding. They show you a bit of paper with a circle about 2" across on it and say you only have to pay for any damage bigger than it. I’ve rented twice with them in the last two weeks and they say “ if it’s a debt smaller than a golf ball or a scratch smaller than a dollar bill, then we don’t count it”.
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Post by bryan on Sept 4, 2019 5:27:48 GMT
The Enterprise rental place in Trowbridge would just write off that little ding. They show you a bit of paper with a circle about 2" across on it and say you only have to pay for any damage bigger than it. I’ve rented twice with them in the last two weeks and they say “ if it’s a debt smaller than a golf ball or a scratch smaller than a dollar bill, then we don’t count it”. They've changed since I worked for them then! We were encouraged to charge for every tiny bit of damage....
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Post by Deleted on Sept 4, 2019 8:31:15 GMT
The Enterprise rental place in Trowbridge would just write off that little ding. They show you a bit of paper with a circle about 2" across on it and say you only have to pay for any damage bigger than it. I’ve rented twice with them in the last two weeks and they say “ if it’s a debt smaller than a golf ball or a scratch smaller than a dollar bill, then we don’t count it”. Yup, that sounds about right.
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Post by alf on Sept 4, 2019 9:33:36 GMT
That sounds incredibly annoying. I have heard of this in places like South Africa, even with the big names, where the inspector finds something obscure they clearly knew was there then charges a fortune - presumably fraudulently. I've never taken additional insurance and have been lucky - so far. I'm always more worried about damaging rental or loan cars than my own!
I'm an "Avis Preferred" member (not that half my hires seem to be recorded against the program, if they come from Expedia - it is nice to have all the hotels and car hire and so on in one app) and they have always been pretty good for me. We dodged a bullet in Barcelona this January when the car had some quite big dings on it but nothing on the paperwork - back at the pick-up office they would not come and see it and told us to register it all at the car rental office on the way out of the car park. There was none and it was a Friday night and we just cracked on. Luckily I took pictures (on my phone so time and GPS stamped) of all of them and Tina was able to use these on return to get away with it - that was lucky.
3 weeks ago we hired a "Jetta" (it seemed more like a booted Passat) in Canada with Avis and that was all smooth. That had been on some unmade roads but they didn't check it at all.
When in Winchester I did hire via Enterprise one time for a long boring trip to avoid racking up the mileage on the XFR too much, the service there was incredibly good and the guy who gave me the car showed me their guidance - you were allowed screen chips or dents/scratches within a certain size with no penalty. It seemed like a proper fair use policy (which I'm assumung EU law must support).
I think occasionally you get a fraudulent individual or franchise playing the game - defrauding customers for personal benefit and playing the systems internally to lie about it all - you can bet Hertz Italy are hearing a very different story to yours from their employee.......
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Post by Roadsterstu on Sept 5, 2019 20:04:15 GMT
I'm maybe a littel biased, having previously worked for Enterprise, but they seem to be the most trustworthy of the lot. Europcar, 2 years ago when I had a hire car provided by my employer's insurance when my car was hit in the car park at work, tried it on to the tune of 450 quid. I can only assume, in the days of tight margins and a lot of competition, that this is how they make money. Dishonestly, in essence.
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Post by Roadsterstu on Sept 5, 2019 20:05:51 GMT
I’ve rented twice with them in the last two weeks and they say “ if it’s a debt smaller than a golf ball or a scratch smaller than a dollar bill, then we don’t count it”. They've changed since I worked for them then! We were encouraged to charge for every tiny bit of damage.... I don't recall it being quite that bad, in my times at Wakefield U801 branch. Sure, we were careful, ut certainly not to the point of ever risking future custom.
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Post by franki68 on Sept 6, 2019 6:40:19 GMT
I’m currently in Sicily renting a car with europcar ,driving very carefully.
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Post by Deleted on Sept 9, 2019 7:52:19 GMT
The rental we have in Germany right now has odd tyres on it, including a summer and winter tyre fitted to the front axle. I've also had to buy a litre of oil to put in it, the clutch appears to be on its last legs and it was due a service at 25K km but is currently on 28K, which presumably nullifies the manufacturers warranty? I pity the fool that ends up owning this heap!
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Post by Bob Sacamano v2.0 on Sept 9, 2019 8:47:18 GMT
Racing's situation is the sort of thing that would keep me awake at night plotting revenge by any means. I hate been taken advantage of like that.
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Post by racingteatray on Sept 9, 2019 8:56:56 GMT
Racing's situation is the sort of thing that would keep me awake at night plotting revenge by any means. I hate been taken advantage of like that. You me both.
When we were busily inspecting the Portofino and Maserati upon delivery for existing dings and scrapes (and after 25k kms, the Maser did have a couple), I recounted this tale and showed the photo of the miniscule ding on the Panda to both my colleagues and the supercar rental people and even the latter thought it was way out of line.
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Post by grampa on Sept 11, 2019 11:57:46 GMT
I've had bad experience with Hertz charging to add a second driver, when all they said was, "that's fine, just bring her driving licence" with no mention of a charge - they charged twice what the actual rental of the car was - I had it refunded by the credit card company only for Hertz to dispute it and grab it back.
But re damage, I found them to be right on top of it when I used them (Dublin) - they took photos in my presence on a tablet, detailed the existing damage very carefully and showed me all the photos and the damage reports for me to agree to. Perhaps they're finding they have a lot of hassle so starting to introduce more stringent pre-hire checks - won't take much of a legal battle with the insurance companies to turn their 300 Euro charge into a joke. I always inspect a hire car on collection though, and although I haven't had to yet, I would point out damage and get it agreed it was there before I left.
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Post by racingteatray on Sept 13, 2019 14:33:51 GMT
To come back on this, I am still fighting this with Hertz because I absolutely don't see why either my wife or our insurance company should pay for this sort of nonsense. Which of course seems to make me one of our insurance company's favourite people - they've confirmed it shouldn't be any problem paying out if I don't get my way with Hertz, but are obviously more than happy for me to fight the case!
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Post by Tim on Sept 13, 2019 14:51:58 GMT
Do you know any good lawyers?
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Post by racingteatray on Sept 13, 2019 15:07:06 GMT
Do you know any good lawyers? Good ones? Hmmm...
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Post by Boxer6 on Sept 13, 2019 20:40:33 GMT
Do you know any good lawyers? Good ones? Hmmm... 'Hmmm' indeed; define 'good'!
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Post by Deleted on Sept 14, 2019 14:32:38 GMT
I rented a 19 plate VW van yesterday and the EML came on whilst driving it. When I told them this morning I was told it wasn't the only one they had where that had happened. It also started requesting AdBlue, which I wasn't paying for!
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Post by Tim on Sept 16, 2019 9:51:34 GMT
'Hmmm' indeed; define 'good'! Capable of giving good advice/winning a case AND being reasonably priced! They don't exist
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Post by racingteatray on Oct 8, 2019 11:10:17 GMT
Hah! Not a lawyer for nothing.
Finally today, my wife got a full refund and apology from Hertz.
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Post by Deleted on Oct 8, 2019 11:23:29 GMT
Good stuff - pity it had to happen in the first place though.
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Post by Deleted on Oct 8, 2019 12:04:57 GMT
The great deity 'profit' creates all sorts of crap.
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Post by michael on Oct 8, 2019 12:18:53 GMT
The great deity 'profit' creates all sorts of crap. You're mistaking profit for greed.
Good result!
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Post by PG on Oct 8, 2019 12:38:57 GMT
Good (and correct) result.
But isn't it always a shame when you have to battle, in the first place, to correct some glaringly obvious wrong done to you.
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Post by racingteatray on Oct 8, 2019 13:32:58 GMT
I think the break-through moment came yesterday when (and this was my fifth call to them) the lady in Customer Service kept bleating that they couldn't deal with damage disputes, so I simply switched on her and said "fine, so this is now a serious customer service complaint and I'm not giving up until you escalate". I also threatened (again) to take it to the EU conciliation service. She put me on hold for over quarter of an hour, presumably finally realised I was going nowhere, and then came back and agreed to escalate. This morning, in pops an email with the refund and apology.
I had also previously had the payment suspended by Amex and notified our excess insurer that there was a potential claim that I was disputing.
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Post by Bob Sacamano v2.0 on Oct 8, 2019 14:11:40 GMT
Great result, I'll need to enlist your help with a library book dispute that I'm certain I returned in 1998.
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Post by racingteatray on Oct 8, 2019 15:42:55 GMT
I know...it was only EUR282 and the excess insurer would have paid it, no questions asked...but I wasn't going to let that turd at the rental agency in Italy get away with it if I could possibly help it.
TBH, I was on the verge of finally giving up. But glad I persisted.
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Post by Roadsterstu on Oct 9, 2019 21:57:53 GMT
Excellent result indeed!
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