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Post by Deleted on Nov 15, 2018 8:46:19 GMT
The ICO has apparently liaised (that'll be told) Carphone Shitehouse to amend its policies, and that we should get a better response if we make the request again. If not, come straight back to them.
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Post by Deleted on Nov 15, 2018 12:09:07 GMT
About time too. Some time ago I had a call from the company that does extended warranties in the UK, I told them I was not interested and was told "That's OK, we'll call you again later", repeated when I said NO. I got right back to them and got a manager who listened to the call and got back to me. I was told the operator was fired and no-one would be hassling me for other items in the house to be put on extended warranty. Several years later no-one had.
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Post by Deleted on Dec 21, 2018 9:56:31 GMT
Well, they accepted proportionate proof of ID. But have refused to delete the data because it is within their retention period - for warranties, technical and safety purposes. Warranties don't last five years or more. Back to the ICO, who agree with me, unsurprisingly.
Just be warned - if you buy something from them, Dixons Carphone Shitehouse view your data as their property. This is against the spirit of the law, and Fuck them, frankly...
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Post by Bob Sacamano v2.0 on Dec 21, 2018 11:11:39 GMT
Well, they accepted proportionate proof of ID. But have refused to delete the data because it is within their retention period - for warranties, technical and safety purposes. Warranties don't last five years or more. Back to the ICO, who agree with me, unsurprisingly. I suspect, for safety recall purposes, they would be expected to keep data for this period. If a device is found to have a defect that could cause injury or death I don't think we'd be very happy if those who sold them said that they had no idea who bought these items 2,3 or 4 years ago. What data should I be worried about Carphone Warehouse having?
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Post by ChrisM on Dec 21, 2018 13:40:13 GMT
What data should I be worried about Carphone Warehouse having? In your case, I'd say your inside leg measurement.......
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Post by Deleted on Dec 21, 2018 15:12:30 GMT
Well, they accepted proportionate proof of ID. But have refused to delete the data because it is within their retention period - for warranties, technical and safety purposes. Warranties don't last five years or more. Back to the ICO, who agree with me, unsurprisingly. I suspect, for safety recall purposes, they would be expected to keep data for this period. If a device is found to have a defect that could cause injury or death I don't think we'd be very happy if those who sold them said that they had no idea who bought these items 2,3 or 4 years ago. What data should I be worried about Carphone Warehouse having? Bank details, for example? Which they might have mislaid, according to an email from them in August. I know that you like them, but they are outside the spirit and letter of the law. I have confirmed that we no longer have the phone, so there are no grounds for data being retained - no warranty, no technical support and no safety angle (though I consider these clutches at straw, frankly). If you would be happy under those circumstances, good luck to you...
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Post by Bob Sacamano v2.0 on Dec 21, 2018 17:47:54 GMT
I suspect, for safety recall purposes, they would be expected to keep data for this period. If a device is found to have a defect that could cause injury or death I don't think we'd be very happy if those who sold them said that they had no idea who bought these items 2,3 or 4 years ago. What data should I be worried about Carphone Warehouse having? Bank details, for example? Which they might have mislaid, according to an email from them in August. I know that you like them, but they are outside the spirit and letter of the law. I have confirmed that we no longer have the phone, so there are no grounds for data being retained - no warranty, no technical support and no safety angle (though I consider these clutches at straw, frankly). If you would be happy under those circumstances, good luck to you... It's not that I particularly care for them, I was just trying to understand something that seems to have got you riled up and explain what their angle may be. Lots of people and organisations have my bank details but I can't lose any sleep over it.
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Post by Deleted on Dec 22, 2018 14:37:33 GMT
It's not the possession of them, it's the fact that they seem to take such little care with data but then are completely unwilling to adhere to the new laws. If it was a company that I presently use that had lost data, I'd give serious thought to changing. For one I haven't used in years and never will again, I want them to erase that data. As the law (and regulator) both permit this and agree, too right I am riled.
I suppose that what it boils down to is that we have no choice but to trust a multitude of organisations and companies with our data, and I generally don't give it a second's thought. But without good reason (of which there are obviously a great many), our data now belongs to us, not them.
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Post by Deleted on Apr 26, 2019 8:50:00 GMT
The ICO is attempting to close the case, as it says it 'cannot tell' whether data is being held excessively. I am asking some direct questions, but that can only be down to competence or resourcing, with a strong suggestion that it's the latter. Not good enough. If all else fails, I am asking for the final date on which Dixons Carphone GDPR* believes its policies entitle it to own my data - I'll be writing to them the day after.
*Inserted so that an internet search gives the public a chance to find this thread.
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Post by Roadsterstu on Apr 27, 2019 9:08:05 GMT
A man on a mission. Good.
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Post by Deleted on Apr 28, 2019 8:16:29 GMT
Thank you!
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Post by Deleted on Jun 7, 2019 7:51:08 GMT
Interestingly, when I asked Dixons about the date on which they would delete, they asked if I would like my case reviewing. They are deleting the data as we speak, albeit slowly. It seems that rattling the cage did work in the end.
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Post by Boxer6 on Nov 8, 2019 15:26:38 GMT
Saw this (prompted to look by a PPI-style thing on Arsejotter) from March. A bit late, but there might be a claim if you can be bothered!
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Post by Alex on Nov 8, 2019 18:47:10 GMT
Had a nice little GDPR breach this week when one of my customers procurement departments sent an email relating to a new supplier platform. The email has been sent to all suppliers, however some clever dick sent it in one go to all suppliers without blind CC'ing them so the email we recieved had the email address for the account manager of every other supplier they they use on it!
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Post by Deleted on Nov 8, 2019 21:23:33 GMT
No accounting for brains....
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Post by Deleted on Nov 9, 2019 9:53:14 GMT
Saw this (prompted to look by a PPI-style thing on Arsejotter) from March. A bit late, but there might be a claim if you can be bothered! As we cancelled it forthwith, I doubt there's any mileage - but thanks for pointing it out.
Shit company, that one...
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